Contact Our Support Specialists
Need a hand? Our support team is ready to help with account enquiries, payment questions, technical issues or general feedback. Whether you need assistance with deposits, verification or responsible gambling tools, our advisers will respond promptly and professionally. We aim to resolve most enquiries quickly and can guide you through verification or limits setup. Contact us for clear, practical help so you can manage your account and enjoy gameplay with confidence.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat 24/7; email replies usually within 24 hours) |
| General enquiries | [email protected] (business enquiries and account questions) |
| Affiliate enquiries | [email protected] (partner programme team; replies in 48 hours) |
| Phone | +44 20 7946 5823 (Mon-Fri, local rates apply) |
| Working hours | Mon-Fri, 09:00-18:00 (email monitored outside hours) |
Email Support
Email is the preferred way to contact iLucky for detailed requests, account-related issues or where you need to send documents. Please include a clear subject line, your account ID and up-to-date contact details to help us resolve your case quickly. Attaching any relevant documents and giving a concise explanation reduces delays and speeds up our response.
Submit Your Inquiry
Response Time
Our support team aims to respond promptly. Most enquiries are answered within one business day. Some requests - such as complex verification checks, payment investigations or account appeals - may take longer while we gather information. We’ll keep you updated on progress and provide an estimated timescale where possible. For faster help, include relevant account details in your initial message.
Feedback
We’d love to hear from you. If you have feedback, suggestions or ideas to improve the site, please get in touch. All messages are read carefully by our team and used to refine features, fix issues and enhance the user experience. Your input helps shape future updates and promotions, so don’t hesitate to tell us what works and what could be better.