Responsible Gambling

At iLucky we are committed to safer gambling and to helping players keep their play enjoyable and under control. We believe player safety comes first, and we provide clear, practical tools and guidance so you can set your own limits, take breaks when needed and get help if gambling stops being fun.

Player protection principles

We promote responsible play by offering transparent information, easy-to-use account controls and prompt support. We encourage players to set limits that match their personal budget and to review their activity regularly. Our approach is supportive and non-judgemental; we aim to make it straightforward to pause or restrict play at any time.

Activity-control tools

You can manage your account activity from your profile. Available controls typically include deposit limits, loss limits, session reminders, cooling-off periods and self-exclusion. These tools are designed to be adjustable so you can increase or reduce limits after a suitable cooling-off period, or request longer exclusions if needed.

Deposit limits and loss limits

Deposit limits let you control how much you can add to your account in a day, week or month. Loss limits allow you to cap the total amount you can lose over the same periods. We recommend setting conservative limits that reflect your disposable income and reviewing them regularly. If you need to lower limits, changes take effect immediately or after a short processing period as explained in your account settings.

Time limits and session management

Session reminders and time limits help you avoid extended play. You can enable automatic session alerts that notify you after a set time, and choose to log out or take a break. Account cooling-off periods are available if you feel you need a short interruption without fully closing your account.

Self-exclusion

If you decide you need a longer break, self-exclusion is available on request. This suspends access to your account for the period you choose, and can be extended or made permanent if required. For permanent self-exclusion we will provide guidance on next steps and confirm the exclusion in writing.

Recognising signs of problematic behaviour

Warning signs can include borrowing money to gamble, chasing losses, neglecting daily responsibilities, or spending more time than intended. If you notice these signs in yourself or someone you care about, consider using limits, taking a break or contacting our support team for advice.

Practical tips for staying in control

Set strict deposit and loss limits, schedule short play sessions, avoid chasing losses, only gamble with money you can afford to lose, and keep a record of your activity. Talk to friends or family if you feel concerned and use the account controls before problems escalate.

Professional help and support organisations

If you need specialist support, trusted organisations in the UK include GamCare and Gamblers Anonymous. For immediate assistance, contact our support team via the help section of the site or email [email protected]. These organisations provide confidential advice, helplines and treatment options.