User Terms and Conditions

These Terms and Conditions set out the rules for using iLucky. They explain the relationship between our company and you as a user, and describe your responsibilities, account procedures, and how we operate the platform. By using our site you agree to comply with these terms and any additional rules that apply to specific services on the platform.

Account responsibilities

You are responsible for maintaining the confidentiality of your account login details and for any activity that occurs under your account. Notify us immediately if you suspect unauthorised access or fraud. We may require you to verify your identity and provide documentation before permitting certain actions such as withdrawals or changes to account details.

We reserve the right to suspend, restrict or close accounts where we suspect breach of these terms, fraudulent activity, multiple accounts, or other abuse. Any funds in a suspended or closed account may be held pending verification and investigation.

Eligibility requirements

Access to iLucky is limited to persons who meet our eligibility criteria. You must be of legal gambling age in your jurisdiction and capable of entering into a binding agreement. You must not be located in a jurisdiction where access to our services is prohibited. It is your responsibility to ensure that using the platform is lawful where you are located.

Acceptable platform use

Users must not use the platform for unlawful purposes or to attempt to gain an unfair advantage. Prohibited conduct includes but is not limited to money laundering, collusion, automated play using bots, impersonation, and manipulation of games or promotions. We may monitor activity to detect breaches and take appropriate action including account closure and reporting to relevant authorities where required.

General bonus and promotion rules

Promotions are subject to specific terms which will be provided with each offer. General rules apply: bonuses may be limited to one per customer, may carry wagering requirements, and may exclude certain games. We may refuse, cancel or reclaim promotions where we suspect abuse, error, or breach of terms. Details of individual offers take precedence where provided.

Deposits and withdrawals

Deposits

Available payment methods, minimum deposits and processing times vary by method and your location. All deposits must originate from an account in your name. We may apply checks to confirm the source of funds and refuse transactions that do not meet our procedures.

Withdrawals

Withdrawals are processed subject to verification and our anti-fraud procedures. We may require identity documents and proof of payment method prior to releasing funds. Processing times depend on the chosen method and may be extended while checks are carried out.

Dispute resolution

If you have a dispute, contact our support team so we can try to resolve the matter quickly. Please provide relevant details and supporting evidence. Where we cannot resolve an issue directly, we will explain available next steps. For formal complaints, use [email protected] to submit your case and we will acknowledge receipt and provide guidance on the process.

Updates to terms and conditions

We may update these terms from time to time. We will notify registered users of material changes through the platform or by email where appropriate. Continued use of the service after changes are published constitutes acceptance of the revised terms. If you do not accept an update, you should stop using the platform and close your account where applicable.