iLucky Casino Privacy Policy

At iLucky we take your privacy seriously. This page explains what personal and technical information we collect when you use our services, how we use and protect that information, and the choices available to you. Our aim is to be clear about data handling and to help you manage your privacy preferences.

Types of data we collect

We collect several categories of information to provide and improve our services. This includes personal information you give us directly, technical information collected automatically, and transactional records related to your account activity.

Personal data

Personal data may include your name, date of birth, contact details, verified identity documents, and payment details. We use this information to create and manage your account, process deposits and withdrawals, and meet regulatory checks where required.

Technical data

Technical data covers device information, IP address, browser type, operating system, and activity on the site such as pages viewed, game play and session timestamps. We use this data to maintain site performance, detect fraud, and provide a responsive experience on desktop and mobile.

Transactional data

Transactional data includes deposits, withdrawals, bet and play history, bonuses claimed and other account transactions. This information helps with account management, dispute resolution, and reporting obligations.

How we use your information

We use personal and technical data to operate your account, process payments, provide customer support, prevent fraud, and comply with legal obligations. We also analyse anonymous or aggregated data to improve our services, enhance security and personalise your experience where appropriate.

Data protection practices

We protect data using encryption, access controls and regular security reviews. Only authorised staff and third-party providers with a legitimate need may access personal data. We train our teams on privacy and limit access to the minimum required to perform their duties.

Cookies and tracking technologies

We use cookies and similar technologies for essential site functions, performance measurement, personalisation and advertising. You can manage cookie preferences via the cookie controls on our site or through your browser settings. Disabling certain cookies may affect functionality.

Information sharing and third parties

We may share information with payment processors, game and platform providers, analytics and fraud-prevention services, and legal or regulatory authorities when required. All third parties we work with are required to safeguard data and use it only for specified purposes.

User rights

If you are a UK user you have rights to access, correct, and in some cases delete your personal data, as well as to object to processing or request restriction. Requests will be handled in line with applicable law. Some data may be retained to fulfil legal or contractual obligations.

Access, correction and deletion

To review, update or request deletion of your information, contact us at [email protected]. We will respond to requests and, where appropriate, take steps to correct or remove data. We may refuse requests that would prevent us from meeting legal obligations or resolving disputes.

Policy updates

We may update this policy from time to time. We will post changes on this page and note the effective date. Continued use of our services after changes indicates acceptance of the revised policy.